One of the biggest problems in human relations is communication. People will go to counselors to learn how to better communicate with their spouses. Businesses have dozens of meetings weekly to communicate through projects or business deals their company is having. It only makes sense then that when a person or business really wants to communicate with their customers they use those who have been trained to reach them.
Communicating visually is something we have been doing as humans from the beginning. We see words, and words communicate ideas that can have great consequences, even lead to bloodshed. However, these words are merely shapes on a surface that the human brain gives a level of significance. As graphic designers we are trained to work with not just the shapes of words, but their hierarchy and secondary images that communicate together. We are trained to see and decipher the presentation as a whole and make sure it is communicating what our client really wants to their viewer. We need to know things like white means peace in America and war in Japan. We are more than aesthetic pleasers, we are visual communicators that read in shapes, colors, and values to convey the desired message. Communication is our training. It is what we do.
Communicating on the Web
The spectrum of visual communication extends from the printed medium to television and now to the vast space of the internet or the web. Anybody who has money for a domain name can buy a website page and with a little training put something interesting on their site.
However, a web page has two to five seconds to grab a viewer’s attention before the viewer decides if the site offers something they are interested in or not. In other words blink twice and the viewer is gone. Sure, anybody can make a website, but who is going to communicate in two to five seconds to a viewer that this website has what they want to offer? We are, and that is why smart businesses will hire smart graphic designers to make the most of their time and money.
Designing for the web
One of the fist things a designer learns is that on the web, just because you can doesn’t mean you should. Just because a site is flashy, neon green, or glittery, doesn’t mean it should be. The web offers all kinds of new possibilities that the print medium is not capable of doing. For instance making words flash, or for a windshield cleaning company having a squeegee wipe the information off the screen every time a new page is brought up. Or they could design all the information to be animated and dance around the page. Designing on the web could be a real circus, but there is a reason the circus comes around maybe once a year, not everybody wants to go all the time. To put it simply, a web designer can do all kinds of stuff, which can annoy the viewer and block the real message from getting to the audience. It is all about what audience is trying to be reached. Every rule of design is used when designing in cyber space to get the right point across. The hierarchy of information, movement, color, images and relationship between elements are all analyzed and chosen carefully.
Designers should be used in the creation of a website to help decide logical navigation, and general content flow. They will help organize the information with what is most important being seen first and so on. This is how a viewer knows if the page has the information they need in two seconds, through hierarchy of information and the correct implementation of design principles.
With content decided and organized, it is important to choose the right imagery and to be consistent. Something I hear quite often is the importance of making a website experience fluid for the viewer. Each page needs to feel like it fits in and still be understandable for the viewer that jumps onto page 13 from as a result of a Google search. This is a challenge we are used to solving.
A good graphic designer will take these challenges and creatively solve them in a way that makes each site fulfill its purpose, stand out, and lastly look good. We are all attracted to things that look good, especially when our pocketbook is being influenced.
Web Technology
There are ways to test the functionality and how well a design fulfills the goals of a website, and that is through usability testing. Several studies have been done about the accuracy of usability testing and it is most accurate when the right people are being asked the right questions. For instance “the easiest website interface to use is the one that you already know.” So it wouldn’t make sense to ask current users of a website how understandable the current interface is to use when the company is trying to bring in a new audience. They should ask a new audience if the site is logical as is because the new audience hasn’t been influenced by past experiences.
When used correctly, usability testing can “hone designers’ instincts so they can spot potential usability problems and improve the designs without the cost of formal testing on every project,” according to Robert Hoekman Jr.
More testing can be expensive, and is usually implemented by companies that are already successful to discover where they can be more successful. However, like Robert Hoekman Jr. said, these tests can help designers understand the successes and failures of their work along with validating their expertise in the eyes of coworkers and clients.
In Conclusion
Good aesthetics for a website are based on more than just flash and glamour, but they will have a concept and a purpose for existing. I could go on about design principles and strategies to communicating on the web, but the most important thing to understand from this essay is that this (communicating visually) is what we as graphic designers do. We are like relationship counselors for shapes, colors and values that work together in the end to silently or not so silently persuade the consciences of our audience to use this product, go to this movie, or do whatever the goal may be.